September 22, 2017

OCLC Acquires 24/7 Reference

By LJ Staff

Around-the-clock reference combined with QuestionPoint service

OCLC on August 10 acquired the Metropolitan Cooperative Library System’s (MCLS) 24/7 Reference service, which it will combine with its own QuestionPoint"to create a more powerful suite of virtual reference tools that brings together the best features of both services," the organization said. Developed jointly by OCLC and the Library of Congress, QuestionPoint is a virtual reference service and knowledge resource supported by a global network of cooperating libraries and librarians, as well as an infrastructure of software and communications tools.

According to OCLC, QuestionPoint is used in more than 1000 libraries in 20 countries, and its searchable, global Knowledge Base has grown to more than 7000 active question-and-answer pairs. MCLS in Southern California created 24/7 Reference as a round-the-clock reference cooperative and service, which is now available in some 500 libraries. Both QuestionPoint and 24/7 Reference libraries will continue to receive access under terms of their current contracts.