November 21, 2017

Sharon Morris | Movers & Shakers 2007

Trailblazer

2007_Sharon_Morris

Sharon Morris lives her favorite quote: ‘Do not go where the path may lead; go instead where there is no path and leave a trail.’ An award-winning television journalist, she was the first woman to produce and host a series at WFSU-TV and the first to produce and cohost a live women’s talk show there, winning awards from the National Association of Black Journalists and National Association of Television Producers & Executives for her documentaries. Having moved from television to libraries, she’s now the first-ever customer service coordinator at Broward County Library.

Morris was originally hired to manage the library’s programs and exhibits. The library benefited from her well-honed communications skills and from what Director Robert Cannon describes as ‘an energy and enthusiasm typical of the TV reporter she used to be.’ For example, for the exhibit ‘The Color of Money,’ she wrote and distributed an accompanying coloring book, managed the grand opening, arranged a presentation by the coloring book’s artist, coordinated a local historian’s lecture on the subject, and served as tour guide for visiting classes.

Now Morris is building librarywide customer service teams and customer-incentive and employee awards programs to honor customers and library staff for their suggestions on improving library services. She meets with team leaders at all the library’s branches, works with county officials and community organizations, and analyzes customer surveys, suggestions, and other feedback to detect areas of weakness.

Whatever trail Morris blazes next, libraries will surely have reason to follow.

 

Vitals

 

CURRENT POSITION Customer Service Coordinator, Broward County Library (BCL), Ft. Lauderdale, FL

DEGREES BA, Mass Communications, Florida State University, 1982

STANDING OVATION Winner of the 1998 BCL Applause Award for Outstanding Library Service

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