March 27, 2017

Managing Special Collections: Service, Security, Statistics

SPONSORED BY: Atlas Systems and Library Journal
EVENT TIME AND DATE:  Tuesday, July 31, 2012, 2:00-3:00 PM ET/11:00 AM – 12:00 PM PT

The archive is no longer available.

Special collections are the jewels of their institutions, yet they also present unique challenges. This program will explore three topics of prime concern to special collections managers and library administrators: enhancing services to researchers, improving collections security, and supporting assessment activities and data-driven management decisions.

Join our panel of experts to learn how special collections and archives are moving into a new era using the latest techniques and tools – including Aeon, an online request and workflow management system that replaces the paper-based user registration forms and callslips that most institutions still use, even in this Internet Age. Discover the multiple benefits of moving special collections user services into the online environment, including the ability to maintain an electronic audit trail for every request and to mine data about collection usage and users.

The program will include a series of brief presentations as well as conversations with the moderators.
Aeon is developed and distributed by Atlas Systems, a leading library software development firm best known for creating the ILLiad interlibrary loan management system. Find out more here.


As ACRL Past President (2011-12), Lisa Janicke Hinchliffe has been a key contributor to ACRL’s Value of Academic Libraries Initiative, conducting numerous presentations with Megan Oakleaf focused on documenting and communicating library contributions to higher education assessment. She is co-editor with Melissa Wong of Environments for Student Growth and Development: Libraries and Student Affairs in Collaboration (ACRL, 2012) and author of numerous publications on library instruction and evaluation. Since 2002, Ms. Hinchliffe has been Coordinator for Information Literacy Services and Instruction and an associate professor for library administration at the University of Illinois at Urbana-Champaign.

Richard W. Oram is Associate Director and Hobby Foundation Librarian at the Harry Ransom Center, University of Texas at Austin, where he is responsible for all collections and public services. He is a former Chair of ACRL’s Rare Books and Manuscripts Section and has served as Chair of the RBMS Security and Publications Committees. Dr. Oram has published over 20 essays on literary and library management topics, including a chapter on the recovery of stolen special collections for ACRL’s Guide to Security Considerations and Practices for Rare Book, Manuscript, and Special Collection Libraries (ACRL, 2011).

Mark I. Greenberg is Director of the Special & Digital Collections Department at the University of South Florida, where he also directs the Libraries’ Florida Studies Center, Holocaust & Genocide Studies Center, and Oral History Program. His passion for expanding the research and teaching uses of special collections stems from his previous roles as a public historian at the Institute of Southern Jewish Life in Jackson, Mississippi. Dr. Greenberg is author or editor of three books and more than two dozen articles and reviews, including Jewish Roots in Southern Soil: A New History, co-edited with Marcie Cohen Ferris (Brandeis, 2006).


In 2008, Christian Dupont joined Atlas Systems, a Virginia-based library software development company, to develop and promote Aeon, an online user and request management system for special collections libraries and archives. Previously he served as director of special collections at the University of Virginia and Syracuse University. An active member of several professional and academic associations, his recent leadership roles have included chairing ACRL’s Rare Books and Manuscripts Section. As an independent scholar, Dr. Dupont researches and publishes on the history of libraries and their cultural influence as well as library management issues.


Since his retirement from OCLC in 2004 as Vice President for Cooperative Discovery Services, Frank Hermes has served as Senior Advisor to Atlas Systems, helping to launch new products and services, including Aeon. In 2005, he founded and directed the Library Leadership Network, a library management resource and consulting service that was acquired by Palinet in 2010. Prior to joining OCLC in 1999, Mr. Hermes held management positions with One Source Information Services, Standard & Poor’s, Citicorp, and IBM. He earned an MBA in marketing from the Wharton School, University of Pennsylvania, and an undergraduate degree in economics from Dartmouth College.

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