November 24, 2014

Self Help = Service Improvement

TechSummit webcast header Part1 Self Help = Service Improvement
SPONSORED BY: Comprise and Library Journal
EVENT TIME AND DATE: Tuesday, November 27, 2012, 2:00-3:00 PM ET/11:00 AM – 12:00 PM PT

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Whether patrons come to a library planning to research a project, discover a new author, or access the Internet as part of a job search, librarians are there to help them find the right information. Personal service puts a public face on librarianship and remains a key component of the profession. Yet with many libraries facing the squeeze of rising usage and flat or declining funding, self-service technologies have become more of a necessity. Many librarians report that self-service options that allow patrons to do things like check in books and DVDs, or check out their own laptop or tablet computer, have improved service overall. With these tools in place, staff has more time to answer questions and assist patrons. This presentation will feature flagship implementations of various self-service models at libraries both large and small.

Presenters

Rebecca Ranallo - Internet & Media Services Manager, Cuyahoga County Public Library

Rebecca Ranallo is the Internet & Media Services Manager for the Cuyahoga County Public Library where she oversees web development, implementation and training. Rebecca has a Masters in Library and Information Science and a background in adult technology instruction. Before joining the Cuyahoga County Public Library, Rebecca worked for Cuyahoga Community College where she managed their Technology & Information Literacy learning program and designed, evaluated and implemented distance learning instruction

John Harper - Branch Manager-Online Services, Loudoun County Public Library 

John Harper is the E-Branch manager for Loudoun County Public Library.  He oversees the Fine Payment System, website, and a multitude of other automated systems. He has 20 years of experience working in public, academic, and special libraries.   John holds a BA and MA in English from West Virginia University and an MLS from the University of Kentucky.

Clara DiFelice - Director, Beaumont Library District

Ms. DiFelice, whose MLS degree from SUNY Buffalo focused an expertise in non-print materials,  spent many years in academic and public library environments during the time period when the AV person was charged with figuring out how computers could prove beneficial.  During her 22 years as Director at the Beaumont Library District she took the library from a card catalog through CD-ROM’s to an integrated library system that now incorporates RFID technology.  Her predilection has been to close the Library for the 4th of July holiday and re-open with a new high-tech look.  The last major change took place 3 years ago when the library went from a traditional Circ desk to 100% self-service.

Moderator

Matt Enis - Associate Editor – Technology, Library Journal

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