November 27, 2015

Data-Driven Libraries Part 2: Understanding Customers Through Segmentation Analytics

SPONSORED BY:  Civic Technologies, EnvisionWare Enterprise Reporter, Collection HQ, and Library Journal

Customer segmentation studies and data analytics combines demographic data with lifestyle information to help public libraries better understand who their customers are and what services best meet the community’s need, whether school-aged children or empty-nester couples. This type of GIS-based market segmentation can also help inform strategies around such initiatives as a levy ballot and also eliminate inefficient marketing efforts.

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Gina Millsap- Director, Topeka & Shawnee County Public Library, KS
Neel Parikh- Executive Director, Pierce County Library System, WA
Janet Griffing – Marketing and Public Relations Coordinator, Wadsworth Public Library, OH

Jeanne Goodrich- Executive Director, Las Vegas-Clark County Library District, NV

Click here to register for: Data-Driven Libraries Part 1: Analyzing Data to Manage Print Collections and Data-Driven Libraries Part 3: Decoding Data to Plan for the Future

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Craft Exceptional Digital Experiences for Your Users
Digital UX LJ and ER&L present an exceptional roster of library and user experience (UX) experts for our newest online course, Digital UX Workshop: Crafting Exceptional Digital Experiences for the User-Centered Library. During this 5-week online workshop, you will explore why UX matters, and how to sell user-centered design (UCD) to leadership within your organization. Whether you want to redesign your website, revamp your user interface, create a new discovery tool, implement e-resources, or develop a mobile app—you’ll have a tangible product by the end of the course.