Sponsored by: Credo Reference, Sage & Library Journal
Every time you look around, methods of conducting the reference interview have changed. Patrons are asking questions via email, chat, Skype, FaceTime….the list goes on, and there’s still a line at the desk!
Tune in to this free, one-hour webcast to learn how to best conduct an interview that takes into account patrons’ various approaches to the library as well as the new modes of discovery and delivery of answers. Dave Harmeyer, author of The Reference Interview Today (Rowman & Littlefield, 2014), will outline his approach he takes to conducting a successful reference interview every time. He’ll be joined by representatives from reference publishers SAGE and Credo, who will offer more information and share additional research on how the reference landscape is changing as well as what librarians can ask and do today to get to the heart of patron needs.
Register today to get a 30% discount on Dave Harmeyer’s book (link to purchase will be provided in your registration confirmation email). Attend the live event on September 9 to get a complimentary downloadable copy of LJ’s 2014 Reference Supplement.
Dave Harmeyer – author of The Reference Interview Today
Amanda DiFeterici, MLIS – Channel Manager, Academic Instructional Design and Assessment Consultant, Credo
Heather Blaine Wiegand – Director, Marketing, Credo
Elisabeth Leonard – Executive Market Research Manager, SAGE
Etta Verma – Reviews Editor, Library Journal
Can’t make it September 9th? No problem! Register now and you will receive an email from Library Journal with the URL to access the archive for this event.
For more information about this webcast, please visit libraryjournal.com
Need help getting registered? Send us an email describing your problem.
<b><a href=”http://w.on24.com/r.htm?e=836189&s=1&k=199054C31BF747854521B2A89A34899D&partnerref=LJWebreference140909″>Archive is now available!</a></b>