Historically, the four measures included in the Library Journal Index of Public Library Service (sponsored by Baker & Taylor’s Bibliostat) have been circulation, library visits, program attendance, and public Internet computer use. Now, the design of the LJ Index is beginning to evolve. The stars have finally aligned to add a fifth statistical measure to the scoring—circulation of electronic materials, or e-circ for short. Because the LJ Index is based on data collected by the Public Libraries Survey (PLS)—a federal-state cooperative project of IMLS and the state library agencies—the Index could not add new measures until PLS did.
As adults, we might cover our ears with our hands at a loud blast or use headphones or earbuds to curate the sounds we want to enter our eardrums, but sticking our fingers in our ears and yelling, “I can’t hear you!” is usually frowned upon. I’m not proud to say that at a recent team meeting, I did just that. Of course, I did so in jest, but it got me thinking about how easy it is to dismiss ideas that I don’t want to hear.
Human-centered design, a highly creative approach to problem solving, is gaining popularity in libraries as they plan for what lies ahead. Also known as design thinking, it focuses on defining and then resolving concerns by paying attention to the needs, aspirations, and wishes of people—in the case of libraries, not only a library’s patrons but its staff, administration, and members of the community who may not be library customers…yet.
In a decision that could have reverberations for library employees across the country, the board of the Public Library of Cincinnati and Hamilton County (PLCHC) announced at its June 14 meeting that the library will not add a rider to its health plan that would cover gender confirmation surgery for Rachel Dovel, who has worked at the library for more than a decade. The seven-member board cited the rider’s additional costs, which would be passed on to the library and its employees.