October 25, 2014

More Data for Your Dollar | Data-Driven Libraries

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In the past few months, LJ has looked at how libraries of all kinds can improve the way they serve their patrons by gathering better data on what their communities want and need. Of course, a good idea in theory can often seem out of the question for cash- and time-strapped libraries, with few having resources to spare for specialized staff or software. The good news is that much of the data librarians need to start making informed decisions that are right for their particular user base is free and already available to the public.

Sliding Along | Insights and Outcomes

ALL SMILES At Pasadena Public Library, CA, Director Jan Sanders 
(2d from l.) and her staff display a chart bearing spectra of library service transformation possibilities. Smiley stickers show where each staffer feels the library stands

At Lead the Change workshops, local library leaders help facilitate the presentation, adding their own perspectives on the concepts presented by program developer David Bendekovic. But they don’t usually bring their own visual aids. The Southern California workshop, held on May 15 at the Pasadena Public Library (PPL), was an exception. PPL director Jan Sanders brought a giant foamcore version of one of Bendekovic’s slides, on which she’d asked library staff members to plot where they felt their library stood.

Trusting Trustees: Have you built an engaged board? | Editorial

Rebecca T. Miller

I have a theory that too many library trustees are underutilized in their board work. In far too many libraries, fear of meddling and of losing control have meant that directors don’t take advantage of the expertise and talent on their Board of Trustees. Where that is true, library leaders are squandering critical capacity and losing a potent edge in the key task of connecting to the community.

2014 Gale/LJ Library of the Year: Edmonton Public Library, Transformed by Teamwork

A WINNING TEAM (top row, l.-r.): Edmonton Public Library Deputy CEO Pilar Martinez (l.) and CEO Linda Cook are proud 
of their approach to service and their team, which includes (l.–r.) director of marketing and fund development 
Tina Thomas, director of library services Linda Garvin, director of collections and technology Pam Ryan, director of library 
services Louise Reimer, and facilities director Kevin Kramer. Bottom row, l.-r.: EPL touts its free library card promotion, and Martinez 
and Cook stand behind EPL’s “Spread the Words” slogan with director of human resources services 
Mike Lewis (l.) and EPL CFO Gastone Monai (r.). Photos by Phil Chin/AP Images for Library Journal

For 101 years, Alberta’s Edmonton Public Library (EPL) has galvanized its ever-growing city. From its beginnings above a meat and liquor store in 1913 to its current configuration as a massive, team-driven enterprise, EPL has served as a pioneering gathering place, connecting people and expanding minds. In the process, it changed the parameters of what it means to be a public library and transformed itself. Having the spirit and creativity to do that meant taking risks, innovating, and embracing change. It made EPL a model for all public libraries and the winner of the 2014 Gale/Library Journal Library of the Year Award.

Library Inspiration | The User Experience

Aaron Schmidt

Reading about interesting library programs and services always inspires me. The ones I like best challenge my understanding of what libraries are and what they can do. So this month, I want to highlight a number of library offerings that have caught my attention.

Cutting the Cord | Outreach

The Robbins Library in Arlington, MA, is a busy place. Often, all of the computers are in use, and by the summer of 2012, all were just about ready to be retired. Rather than keep to status quo, technology librarian Catherine Kiah, working with intern Brad McKenna, envisioned an expanded wireless service model made possible by three key ingredients, two of which were a risk-tolerant staff and a wireless network upgrade. The third ingredient that made this new service model possible was a relatively new technology for public libraries, a laptop vending machine.

Remotely Convenient | Outreach

BRANCH TO GO The Pioneer Library System’s assistant director Lisa Wells demos the new Envisionware 24-hour Library, while Topeka and Shawnee County library recently debuted Bibliotheca’s new ­smartlocker units (digital rendering, far l.)

With carefully crafted thank-you speeches and an assemblage of local VIPs, grand opening events demand a certain level of patience and decorum from the curious public who gather to watch. But, of course, things don’t always work that way. On May 1, California’s Fresno County Public Library (FCPL) held the grand opening of its new Sierra Vista branch, a 400-item book and media vending unit installed in a high-traffic area of the Sierra Vista Mall in Clovis. As County Librarian Laurel Prysiazny spoke, a young couple with a child—apparently oblivious both to the ceremonial ribbon in front of them and the presentation going on behind them—walked up to the new machine and started checking something out.

Where the Opportunity Is | From the Bell Tower

Steven Bell

According to some research I came across, there are few academic library positions devoted to distance learning. You wouldn’t know that by the crowd that showed up for the 16th Annual Distance Library Services Conference. Trends in higher education suggest that distance library services may be where the opportunity lies.

Mission Bell Media Moves Ahead with Mission | PubCrawl

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Mission Bell Media (MBM), a new publisher with a laser-like focus on leadership, took one step further into the public eye, debuting its official website on April 22. MBM is the brainchild of veteran academic publisher Rolf Janke, who founded SAGE Reference, an imprint of SAGE Publications, in 2001 and led it from three titles to nearly 300 over the course of a dozen years. Mission Bell Media combines Janke’s two passions: his own longtime study of what creates compelling leaders and his 30-plus years in academic publishing, which, he said, gave him a unique perspective on librarians leading change in academic libraries and paving the way for the next generation.

The Numbers Game | Data-Driven Libraries

DASH IT ALL A dashboard designed by CML 
for tracking data across libraries (top) 
and a patron engagement survey produced 
by the Wichita Public Library

From learning what programs are working for patrons to being able to communicate the value of libraries to legislators and stakeholders more effectively, one thing is becoming more and more clear: having reliable data and the tools to analyze it are among the keys to a successful library system. Data can help to confirm suspicions, prove hypotheses, and offer evidence for the success of library programs. It can also dash expectations or surprise sleeping biases, forcing the rethinking or reinvention of a program that isn’t living up to its potential. Data, analyzed and contextualized, can also make it easier for librarians to tell their stories to legislators and stakeholders when the time comes to make the case for library budgets.