Whether or not your library has been given a Star rating, you can benefit from finding peers in your expenditure category and comparing statistics.
As adults, we might cover our ears with our hands at a loud blast or use headphones or earbuds to curate the sounds we want to enter our eardrums, but sticking our fingers in our ears and yelling, “I can’t hear you!” is usually frowned upon. I’m not proud to say that at a recent team meeting, I did just that. Of course, I did so in jest, but it got me thinking about how easy it is to dismiss ideas that I don’t want to hear.
Human-centered design, a highly creative approach to problem solving, is gaining popularity in libraries as they plan for what lies ahead. Also known as design thinking, it focuses on defining and then resolving concerns by paying attention to the needs, aspirations, and wishes of people—in the case of libraries, not only a library’s patrons but its staff, administration, and members of the community who may not be library customers…yet.
In a decision that could have reverberations for library employees across the country, the board of the Public Library of Cincinnati and Hamilton County (PLCHC) announced at its June 14 meeting that the library will not add a rider to its health plan that would cover gender confirmation surgery for Rachel Dovel, who has worked at the library for more than a decade. The seven-member board cited the rider’s additional costs, which would be passed on to the library and its employees.