When budgets are tight, it is easy to feel frustrated and disempowered. After all, having access to a deep pool of funds makes it easy to get things done. But when times are tough, it doesn’t mean librarians should toss their hands in the air and give up on making user experience (UX) improvements. Here are a few things you can do to improve your library’s UX that won’t require finding much of a budget.
Our professional credential is an embattled thing. It’s a rare day that the master’s in library and information science (MLIS) escapes a conversation unscathed and unquestioned. This is rightfully so. Nothing so time-consuming and expensive, and essential, should be taken for granted. It should be under constant scrutiny by the schools themselves, the candidates, those who hire graduates, and the broader profession that it serves.
The animated television show South Park made a business of touching nerves, but even its creators reportedly did not expect the furor that roared forth over their Underpants Gnomes episode satirizing common workplace beliefs and practices. The Underpants Gnomes’ business plan lives on (slightly altered) in web culture as a shorthand for inadequate, failure-prone product or service planning. I spent my entire library career wallowing in Step 2.
In late June, a minor brouhaha erupted when the library at the University of Arkansas suspended reporters from the Washington Free Beacon, an online newspaper, from using its special collections. The reason given by library administrators was that on multiple occasions the newspaper’s reporters had published content from those collections without asking permission, as library policy requires. Much has been made in the right-wing press about the politics supposedly surrounding this conflict. I want to focus on a different issue: the practice of making patrons request library permission before republishing content drawn from documents in our special collections.
If Confusion Helps Students Learn, Shouldn’t They Be Information Literate By Now? | From the Bell Tower
Last year, Walt Crawford self-published a book entitled The Big Deal and the Damage Done (which I wrote about here). In it, he analyzed statistics for academic library budgets and showed that Big Deals for serials were gradually taking over many library budgets as serial expenditures rose significantly more than inflation and the inflexibility of the subscription packages led libraries to cut expenditures for books and other materials. This year, Crawford published a revised and expanded report on the topic as the May/June volume of the ALA Library Technology Reports: “Big-Deal Serial Purchasing: Tracking the Damage,” in which he analyzes the “Academic Library Data Files” from the U.S. Department of Education’s National Center for Education Statistics.
Readers comment on why libraries should not depend on the rich for support, whether librarianship is an industry, why librarians should provide info on laws they disagree with, and more letters to LJ’s August 2014 Issue