How are you collecting and consolidating the user research you’re conducting? Don’t let that hard work go to waste. Consider developing personas to serve as a useful repository.
Site visit assignments ask students to visit a library and spend time recording and analyzing something that interests them. Sometimes they require students to pose as library users and ask reference or RA questions. They can examine things such as how items are displayed, the building’s layout, a reference transaction, or the setup of the youth services department. Reports from these visits usually include a narrative description and some critical thinking about what worked well and what could be improved. In this way, they are effectively user experience reports, though they’re not often thought of in this way.
Our insistence on competing with (or even just complementing) Amazon and Apple—not to mention all of the free content available online—is an insistence that we define ourselves by something we are not good at anymore.
Though there are folks who are dismissive of semantics, the words we employ to describe the people who use our libraries are important. Not only do different terms have certain implications, but these words persistently shape our understanding of who these individuals are and how we should be serving them. These words also impact what people think of our libraries and how people feel while in them. It’s not semantics—it’s a user experience issue.
It takes practice to get the hang of thinking and talking about user experience. Here are some tools that will help you develop these skills and offer some insights about your library at the same time.
Any amount of user research is better than none. Why? Even a little knowledge about the preferences and needs of your library’s community can help guide your decision-making process. Not sure where to begin? Here’s a great first project—let’s call it the User Interview Challenge.
Chances are your library shouldn’t hire a user experience (UX) librarian. Surprised? Don’t get me wrong, I think it would be fantastic if all libraries had a staff member dedicated to UX. But hiring a user experience librarian isn’t as simple as securing the funds, writing a job description, and conducting interviews. In fact, that’s probably the wrong approach.