FAQ for Livestream Access

WHO SHOULD VIEW LJ’s DAY OF DIALOG?
LJ Day of Dialog is designed for librarians, educators, and library students. But for the first time, we are opening livestream access to anyone interested in the latest trends and inside scoop on the hottest books in the world of adult literature.

WHAT IS THE DIFFERENCE BETWEEN SLJ and LJ DAY OF DIALOG?
LJ‘s Day of Dialog brings together authors, editors, librarians, and publishers from the world of adult literature whereas SLJ‘s Day of Dialog focuses on the authors, editors, librarians, and publishers from the world of YA and Children’s literature.

Interested in streaming SLJ Day of Dialog? Please visit: http://www.slj.com/dayofdialog/

How much does it cost to purchase livestream access?

Livestream Single Ticket (online access only): $69.00

WHAT IS INCLUDED IN MY REGISTRATION FEE?
You will be able to view every single panel. The Day of Dialog livestream content will also be available to view at your convenience for 2 months after the event concludes.

HOW DO I ACCESS THE LIVESTREAM?
After you have registered for the livestream, you will receive an email containing an access link and password from Eventbrite no later than May 29.

Best practices for Livestream:

WHAT METHODS OF PAYMENT ARE ACCEPTED?
We accept VISA, Mastercard, American Express, and Discover.

WHAT DO I DO IF MY CREDIT CARD WAS DECLINED OR DIDN’T GO THROUGH?
First, please be sure that you entered your credit card number, your name, and billing address correctly. In many cases, the decline is a result of the credit card being used not matching up with the billing information provided. If you feel that you have entered your credit card information accurately, and are still having trouble, we recommend contacting your financial institution. If you still continue to have difficulties, contact us at support@mediasourceinc.com and put “SLJ Day of Dialog” in the subject line.

MAY I BE BILLED WITH AN INVOICE or PO?
No. We are not accepting requests for payment by invoice or PO for Livestream access purchases.

HOW CAN I GET A COPY OF THE RECEIPT FOR MY PURCHASE?
Proof of purchase was emailed to your provided address immediately upon registration. This email came from our event registration platform, EventBrite. Please check your spam filters, and junk mail, for messages that may have been blocked from this address.

HOW CAN I REGISTER MULTIPLE PEOPLE FROM MY ORGANIZATION?
You may register multiple people by increasing the quantity of tickets in the shopping cart. Please fill out the information of the individuals who will be attending after clicking the “Order Now” button. There will be fields with “Ticket 1,” “Ticket 2,” and so on. Please fill out all the appropriate information.

MAY I CANCEL MY ORDER AND WHAT IS THE REFUND POLICY?
Cancellations and Substitutions
Livestream access purchases are non-refundable. You may only transfer your access purchase to another person. Please indicate the name, title, and email of the person who will be replacing the original registrant and notify us via email at ljevents@mediasourceinc.com.

 

FAQ for Live Attendees

WHO SHOULD ATTEND?
LJ Day of Dialog is open to librarians, educators, and library students only. If you do not fit this criteria but have special concerns (such as seeking press pass), email us at ljevents@mediasourceinc.com.

Interested in attending SLJ Day of Dialog? Please visit: http://www.slj.com/dayofdialog/

WHAT IS THE DIFFERENCE BETWEEN LJ and SLJ DAY OF DIALOG?
LJ‘s Day of Dialog brings together authors, editors, librarians, and publishers from the world of adult literature whereas SLJ‘s Day of Dialog focuses on the authors, editors, librarians, and publishers from the world of YA and Children’s literature.

HOW MUCH DOES IT COST TO REGISTER?
Day of Dialog Single Ticket: $165.00

WHAT IS INCLUDED IN MY REGISTRATION FEE?
The full day of presentations, take away pieces from sponsors, as well as breakfast, lunch, with plenty of opportunities for author signings and networking.

WHAT METHODS OF PAYMENT ARE ACCEPTED?
We accept VISA, Mastercard, American Express, and Discover.

WHAT DO I DO IF MY CREDIT CARD WAS DECLINED OR DIDN’T GO THROUGH?
First, please be sure that you entered your credit card number, your name, and billing address correctly. In many cases, the decline is a result of the credit card being used not matching up with the billing information provided. If you feel that you have entered your credit card information accurately, and are still having trouble, we recommend contacting your financial institution. If you still continue to have difficulties, contact us at support@mediasourceinc.com and put “LJ Day of Dialog” in the subject line.

MAY I BE BILLED WITH AN INVOICE?
Yes. Please write to support@mediasourceinc.com to get an invoice.

HOW CAN I GET A COPY OF THE RECEIPT FOR MY PURCHASE?
Proof of purchase was emailed to your provided address immediately upon registration. This email came from our event registration platform, EventBrite. Please check your spam filters, and junk mail, for messages that may have been blocked from this address.

HOW CAN I REGISTER MULTIPLE PEOPLE FROM MY ORGANIZATION?
You may register multiple people by increasing the quantity of tickets in the shopping cart. Please fill out the information of the individuals who will be attending after clicking the “Order Now” button. There will be fields with “Ticket 1,” “Ticket 2,” and so on. Please fill out all the appropriate information.

MAY I CANCEL MY ORDER AND WHAT IS THE REFUND POLICY?
Cancellations and Substitutions
Requests for refunds will only be accepted until Friday, May 5. After that, you may only transfer your ticket to another person. Please indicate the name, title, and email of the person who will be replacing the original registrant and notify us via email at ljevents@mediasourceinc.com.

NOTE: The sponsors and management of Day of Dialog reserve the right to make necessary changes in this program. Every effort will be made to keep presentations and speakers as represented. However, unforeseen circumstances may result in substitution of a presentation topic and/or speaker. Neither Library Journal nor any sponsor assumes any liability for the acts of their suppliers or for the safety of any Day of Dialog participants while in transit to or from this event. The total liability during the precise hours of the meeting will be limited to a refund of the delegate fee.

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