FAQ

Who should attend?
Each Lead the Change workshop is designed for all library staff members at every level and across all departments from public, academic, and school (K-12) institutions as well as stakeholders including library directors, managers, supervisors and trustees.

How much does it cost to register?
Library Directors: $95.00 USD
Library staff (including managers, supervisors and trustees): $80.00 USD

What is included in my registration fee?
The full day’s presentation as well as take away pieces, including personalized tool kits from sessions led by leaders in the library field. Lunch and refreshments will be served throughout the day.

What methods of payment are accepted?
We accept VISA, Mastercard, American Express and Discover.

What do I do if my credit card was declined or didn’t go through?
First, please be sure that you entered your credit card number, your name, and billing address correctly. In many cases, the decline is a result of the credit card being used not matching up with the billing information provided. If you feel that youhave entered your credit card information accurately, and are still having trouble, we recommend contacting your financial institution. If you still continue to have difficulties, contact us at leadthechange@mediasourceinc.com.

May I be billed with an invoice?
No, credit cards are the only form of payment accepted.

How can I get a copy of the receipt for my purchase?
Proof of purchase was emailed to your provided address immediately upon registration. This email came from leadthechange@mediasourceinc.com. Please check your spam filters, and junk mail, for messages that may have been blocked from this address.

How can I register multiple people from my organization?
You may register multiple people by increasing the quantity of tickets in the shopping cart. Please fill out the “Ordered by” page with the information of the person who should be billed, and then include contact information (name, title, phone, email) of the individuals that will be attending.

May I cancel my order and what is the refund policy?
Cancellations and Substitutions
Once registered, cancellations will not be accepted. Substitutions for the same amount of fees may be made through the last event scheduled in 2012. Please indicate the name and the title of the person who will be replacing the original registrant and notify us via email at leadthechange@mediasourceinc.com. After this date, any changes must be made at the conference.

NOTE: The sponsors and management of Lead the Change 2012 reserve the right to make necessary changes in this program. Every effort will be made to keep presentations and speakers as represented. However, unforeseen circumstances may result in substitution of a presentation topicand/or speaker. Neither Library Journals, B.A. David Co., nor any sponsor assumes any liability for the acts of their suppliers nor for the safety of any Lead the Change 2012 participants while in transit to or from this event. The total liability during the precise hours of the meeting will be limited to a refund of the delegate fee.

My library is interested in hosting a Lead the Change event. How should we proceed?
Simply email us a request at leadthechange@mediasourceinc.com. Your email will receive a response in 3-5 business days.

I do not live near one of the first four cities being promoted. How can I find out which other cities Lead the Change will be visiting in 2012?
Library Journal will be announcing additional cities in March 2012. Continue to check the website for updates.

How can I find out more about Library Journal and the B.A David Company?
To learn more about Library Journal and all of the excellent products and services we have to offer directors, administrators, and staff in public, academic, and special libraries, please visit us at www.libraryjournal.com.

The B. A. David Company is an organizational and leadership development companyspecializing in helping libraries create environments where extraordinary things happen every day. To learn more visit B.A David.

Other questions? Please contact us at leadthechange@mediasourceinc.com for further assistance.