Lead the Change | FAQ

Who should attend?
Each Lead the Change workshop is designed for all library staff members at every level and across all departments from public, academic, and school (K-12) institutions as well as stakeholders including library directors, managers, supervisors and trustees.

What does the Engagement Marketing event cover?
During this interactive program, attendees will be guided through a planning workbook and provided with tips, tools and techniques for developing and executing an integrated, sustainable marketing and engagement plan. Read the full description here.

What does the Leadership event cover?
Lead the Change: What Great Library Leaders Know and Do is a full-day leadership development workshop that guides attendees through a series of collaborative exercises that will help them harness their ideas, clarify their goals, and create a personal leadership plan. Read the full description here.

How much does it cost to register?
Library Directors and Staff: $80.00 USD

What is included in my registration fee?
The full day’s presentation as well as take away pieces, including personalized tool kits from sessions led by leaders in the library field. Lunch and refreshments will be served throughout the day.

What methods of payment are accepted?
We accept VISA, Mastercard, American Express and Discover.

What do I do if my credit card was declined or didn’t go through?
First, please be sure that you entered your credit card number, your name, and billing address correctly. In many cases, the decline is a result of the credit card being used not matching up with the billing information provided. If you feel that you have entered your credit card information accurately, and are still having trouble, we recommend contacting your financial institution. If you still continue to have difficulties, contact us at leadthechange@mediasourceinc.com.

How can I get a copy of the receipt for my purchase?
Proof of purchase was emailed to your provided address immediately upon registration. This email came from accountservices@mediasourceinc.com. Please check your spam filters, and junk mail, for messages that may have been blocked from this address. If you are still not able to locate, please login to your account on either www.slj.com, www.libraryjournal.com or www.hbook.com and retrieve a copy from your “Recent Purchases” page.

Do you offer group discounts?
Yes! We are pleased to offer a discount of 10% off of the cost of a single ticket (discounted rate=$72) for those purchasing five or more seats. This is a great option for car-pooling! And many libraries, library systems, state libraries and associations are taking advantage ofthis low-cost opportunity to support and invest in the leadership development and continuing education of current and emerging leaders. If you are interested in this option, please email us at leadthechange@mediasourceinc.com.

How can I register multiple people from my organization?
You may register multiple people by increasing the quantity of tickets in the shopping cart. You may increase the quantity by clicking on “Add,” which appears in the column labeled “Quantity.” Click “Add” the number of times that represents the number of attendees you are registering. If applying a coupon code (see above question “Do you offer group discounts”), do so in the box labeled “Coupon” and select “Apply,” followed by “Proceed to Checkout.” After entering your billing information, you will be taken to your Order Confirmation Page. You will be required to enter the information of each attendee upon reaching this page.

I am interested in taking online courses offered through Library Juice Academy at the discounted rate. How do I proceed?
Lead the Change registrants may enjoy a 25% discount off of select online courses being offered by Library Juice Academy. Registrants will receive special promo code to apply to their transaction through Library Juice Academy. If you are not able to locate your promo code, please email us at leadthechange@mediasourceinc.com.

I am interested in purchasing discounted books being offered by Rowman & Littlefield. How do I proceed?
Lead the Change registrants may enjoy a 50% discount off of select titles being offered by Rowman & Littlefield. Registrants will receive special promo code to apply to their transaction through Rowman & Littlefield. If you are not able to locate your promo code, please email us at leadthechange@mediasourceinc.com.

May I cancel my order and what is the refund policy? Cancellations and Substitutions
Once registered, cancellations will not be accepted. Substitutions for the same amount of fees may be made through the last event scheduled in 2013. Please indicate the name and the title of the person who will be replacing the original registrant and notify us via email at leadthechange@mediasourceinc.com. After this date, any changes must be made at the conference.

NOTE:
The sponsors and management of Lead the Change 2013 reserve the right to make necessary changes in this program. Every effort will be made to keep presentations and speakers as represented. However, unforeseen circumstances may result in substitution of a presentation topicand/or speaker. Neither Library Journals, B.A. David Co., nor any sponsor assumes any liability for the acts of their suppliers nor for the safety of any Lead the Change 2013 participants while in transit to or from this event. The total liability during the precise hours of the meeting will be limited to a refund of the delegate fee.

My library is interested in hosting a Lead the Change event. How should we proceed?
Simply email us a request at leadthechange@mediasourceinc.com.

How can I find out more about Library Journal and the B.A David Company?
To learn more about Library Journal and all of the excellent products and services we have to offer directors, administrators, and staff in public, academic, and special libraries, please visit us at www.libraryjournal.com.

The B. A. David Company is an organizational and leadership development company specializing in helping libraries create environments where extraordinary things happen every day. To learn more visit B.A David.

Other questions?
Please contact us at leadthechange@mediasourceinc.com for further assistance.

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Single Attendee: $80 USD
10% Team Builder Discount
Five (5) or more attendees:
$72/attendee

For discount information, please Customer Support at 866-270-9072

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