Lead the Change | FAQ

In 2012, Library Journal, in partnership with David Bendekovic, program developer and lead instructor at the Pennsylvania Library Association Academy for Leadership Studies, developed a live event series to provide insights, best practices and strategies to help library staff transform their careers, libraries and communities. Since its launch, we have visited more than 45 libraries, impacting more than 4,000 library professionals with an impressive list of co-facilitators, including LJ Librarians of the Year and Movers and Shakers.

In 2015, we launched the Lead the Change Leadership Academy – Online, a series of intensive, interactive 4-week online courses to help library staff at all levels learn essential skills, solve problems unique to their libraries, and put strategic plans into action. These instructor-led online courses feature personalized interaction over four weeks, combining real-time learning with asynchronous conversation and on-demand resources.


LIVE EVENTS

 

How much does it cost to register for a Lead the Change live event?
Library Directors and Staff: $80.00 USD

What is included in my registration fee for a Lead the Change live event?
The full day’s presentation as well as take away pieces, including personalized tool kits from sessions led by leaders in the library field. Lunch and refreshments are served throughout the day.

Do you offer group discounts for the live events?
We are pleased to offer a discount of 10% off of the cost of a single ticket (discounted rate=$72) for those purchasing five or more seats. This is a great option for supporting a team-building experience. And many libraries, library systems, state libraries and associations are taking advantage of this low-cost opportunity to support and invest in the leadership development and continuing education of current and emerging leaders. If you are interested in this option, please email us at leadthechange@mediasourceinc.com.

I have a promo code for reduced admission to a live event. How do I use it?
Once on the registration form, click the blue “Enter promotional code” link found above the green “Order Now” button and enter the code. Select the number of tickets you wish to purchase. Click the Register button, complete the required information and click complete registration. You will get a confirmation email from EventBrite.

How can I register multiple people?
You will be prompted to increase the number of tickets you wish to purchase as well as provide information for each registrant on the registration form.

May I cancel my order and what is the refund policy? Cancellations and Substitutions
Once registered, cancellations will not be accepted. Substitutions for the same amount of fees may be made through the last event scheduled in 2015. Please indicate the name and the title of the person who will be replacing the original registrant and notify us via email at leadthechange@mediasourceinc.com.

Who should attend?
Lead the Change programs are designed to optimize the contribution and impact of the individual library staff member, including librarians, support staff, public-facing service representatives, administration and IT/technical services. Directors are encouraged to send multiple staff members to our live events for a unique team building experience; groups of five or more will receive 10% off of each ticket

What does the Professional Development for Library Staff live event cover?
This is a full-day, in-person, hands-on workshops to develop essential skills needed to increase effectiveness and performance and learn how today’s top libraries are leading change and transforming their communities. Participants at every stage in their career will learn about their strengths and how they can contribute to their library’s success.  Participants are given course work in advance of each workshop and will walk away with a personal action plan for success. Read the full description here.

What does the Engagement Marketing live event cover?
During this interactive program, attendees will be guided through a planning workbook and provided with tips, tools and techniques for developing and executing an integrated, sustainable marketing and engagement plan. Read the full description here.

What does the Leadership event cover?
Lead the Change: What Great Library Leaders Know and Do
is a full-day leadership development workshop that guides attendees through a series of collaborative exercises that will help them harness their ideas, clarify their goals, and create a personal leadership plan. Read the full description here.

NOTE: The sponsors and management of Lead the Change reserve the right to make necessary changes in these programs. Every effort will be made to keep presentations and speakers as represented. However, unforeseen circumstances may result in substitution of a presentation topic and/or speaker. Neither Library Journals, B.A. David Co., nor any sponsor assumes any liability for the acts of their suppliers nor for the safety of any Lead the Change participants while in transit to or from this event. The total liability during the precise hours of the meeting will be limited to a refund of the delegate fee.

My library is interested in hosting a Lead the Change event. How should we proceed?
Simply email us a request at leadthechange@mediasourceinc.com.

 

ONLINE COURSES

 

How much does it cost to register for the Create Your Career Roadmap online course?
$225.00 USD

How much does it cost to register for the Maker Workshop online course?
$250.00 USD

Will I receive a MaKey MaKey Kit if I register for the Maker Workshop Online course?
Yes! Registration includes one (1) MaKey MaKey Kit, a $69.95 USD value. (For US registrants only; S&H included.)

What if I am not based in the US, or do not want a MaKey MaKey Kit?
We are not able to ship the MaKey MaKey Kits outside of the US. International participants and those who do not want to receive the Kit may register for $225.00 USD. Please contact us at leadthechange@mediasourceinc.com if you have any questions.

Do you offer group discounts for the online courses?
We are pleased to offer a discount of 10% off of the cost of a single ticket for those purchasing five or more spots. This is a great option for supporting a team-building experience. If you are interested in this option, please email us at leadthechange@mediasourceinc.com.

I have a promo code for reduced admission to an online course event. How do I use it?
Once on the registration form, click the blue “Enter promotional code” link found above the green “Order Now” button and enter the code. Select the number of tickets you wish to purchase. Click the Register button, complete the required information and click complete registration. You will get a confirmation email from EventBrite.

What methods of payment are accepted?
We accept VISA, Mastercard, American Express and Discover.

What do I do if my credit card was declined or didn’t go through?
First, please be sure that you entered your credit card number, your name, and billing address correctly. In many cases, the decline is a result of the credit card being used not matching up with the billing information provided. If you feel that you have entered your credit card information accurately, and are still having trouble, we recommend contacting your financial institution. If you still have difficulties, contact us for support.

How can I get a copy of the receipt for my purchase?
Proof of purchase was emailed to your provided address immediately upon registration. This email comes from orders@eventbrite.com. Please check your spam filters, and junk mail, for messages that may have been blocked from this address. If you are still not able to locate the email, please contact usat leadthechange@mediasourceinc.com

Will you accept a Purchase Order?
We can accept purchase orders/checks as methods of payment, however we must receive payment before the course begins. Please contact leadthechange@mediasourceinc.com to complete a form needed to accompany your purchase order.

What is included in my registration fee for a Leadership Academy – Online course?
Each instructor-led course includes a weekly, live, one-hour presentation by a guest speaker over the course of four weeks (with recordings available afterward). Participants will receive individualized attention from course facilitators in a coaching environment. Homework will be assigned to help you make progress on your goals. Participants will also have access to ongoing group conversation via discussion forums, articles, videos and other resources.

Do I need to prepare in advance of an online course?
There are no advance reading materials for the online courses, but participants will be invited to join the online classroom a couple of days before it officially opens. You will have four weeks to participate in the course and the online environment will remain open for four weeks after class ends, so you can access any materials within that period.

What kind of time commitment is required for the online courses?
There are a minimum of four (4), one-hour live presentations over the course of each 4-week course. The amount of time you spend working on homework assignments and interacting with your coach and fellow students each week will depend on you! You can expect to spend 2-4 hours per week in addition to the live presentations but that will vary depending on each student.

Are the online courses archived?
Yes. You may access the course information including webcasts at any time from the start of the course until 4 weeks after it ends.

What are the technical requirements to participate in an online course?
The main technical requirements are a high speed internet connection and a computer that easily streams video. In other words, are you able to watch YouTube videos without a problem? If so, you’ll most likely be fine. But, to be sure, you can check your connections here with this diagnostic: http://admin.adobeconnect.com/common/help/en/support/meeting_test.htm

Do you offer continuing education credits?
Unfortunately, we are not able to offer CEUs at this time, however we can offer a certificate of attendance which some states may accept. You may request a certificate of attendance at the end of the course.

Who should attend the Maker Workshop Online course?
Librarians, educators, and those developing programming for the community, from early learning professionals and media specialists, or those interested in facilitating maker activities will benefit from attending. The course is relevant for those working in or with school AND public libraries.

What is The Commons?
Launched in 2015, The Commons is an exclusive, online forum for Lead the Change participants and Library Journal Movers & Shakers alumni to access and share resources, discuss issues with peers, and stay connected with leaders in the field through regularly scheduled Ask Me Anything-style discussions.

How do I access The Commons?
If you previously attended a Lead the Change live event or webcast or are a Library Journal Movers & Shaker, you should have received a welcome email with login instructions. If you are a future Lead the Change participant, your login information will be emailed to you following your registration. If you lost or need your login information, contact leadthechange@mediasourceinc.com.

I signed up for a LTC course but I haven’t received an invitation to join the Commons?
The invitations are sent each Monday afternoon and will be sent to your email. If you do not receive access, contact us at leadthechange@mediasourceinc.com

 

MISCELLANEOUS

I am interested in purchasing discounted books being offered by Rowman & Littlefield. How do I proceed?
Lead the Change registrants may enjoy a 50% discount off of select titles being offered by Rowman & Littlefield. Registrants will receive special promo code to apply to their transaction through Rowman & Littlefield upon receiving a confirmation email after purchase.

How can I find out more about Library Journal, B.A David Company, and EDMAKER?
To learn more about Library Journal and all of the excellent products and services we have to offer directors, administrators, and staff in public, academic, and special libraries, please visit us at LibraryJournal.com.

The B. A. David Company is an organizational and leadership development company specializing in helping libraries create environments where extraordinary things happen every day. To learn more visit B.A David.

EDMAKER provides full-service solutions for people and organizations who want to engage their communities through online learning.  To learn more visit edmaker.co

Other questions?
Please contact us at leadthechange@mediasourceinc.com for further assistance.

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