Lead the Change | FAQ

In 2012, Library Journal, in partnership with David Bendekovic, program developer and lead instructor at the Pennsylvania Library Association Academy for Leadership Studies, developed a live event series to provide insights, best practices and strategies to help library staff transform their careers, libraries and communities. Since its launch, we have visited more than 45 libraries, impacting more than 4,000 library professionals with an impressive list of co-facilitators, including LJ Librarians of the Year and Movers and Shakers.

In 2015, we launched the Lead the Change Leadership Academy – Online, a series of intensive, interactive 4-week online courses to help library staff at all levels learn essential skills, solve problems unique to their libraries, and put strategic plans into action. These instructor-led online courses feature personalized interaction over four weeks, combining real-time learning with asynchronous conversation and on-demand resources.


Who should attend?
Lead the Change programs are designed to optimize the contribution and impact of the individual library staff member, including librarians, support staff, public-facing service representatives, administration and IT/technical services. Directors are encouraged to send multiple staff members to our live events for a unique team building experience; groups of five or more will receive 10% off of each ticket

What does the Professional Development for Library Staff live event cover?
This is a full-day, in-person, hands-on workshops to develop essential skills needed to increase effectiveness and performance and learn how today’s top libraries are leading change and transforming their communities. Participants at every stage in their career will learn about their strengths and how they can contribute to their library’s success.  Participants are given course work in advance of each workshop and will walk away with a personal action plan for success. Read the full description here.

What does the Engagement Marketing live event cover?
During this interactive program, attendees will be guided through a planning workbook and provided with tips, tools and techniques for developing and executing an integrated, sustainable marketing and engagement plan. Read the full description here.

What does the Leadership event cover?
Lead the Change: What Great Library Leaders Know and Do
is a full-day leadership development workshop that guides attendees through a series of collaborative exercises that will help them harness their ideas, clarify their goals, and create a personal leadership plan. Read the full description here.

How much does it cost to register for a Lead the Change live event?
Library Directors and Staff: $80.00 USD

What is included in my registration fee for a Lead the Change live event?
The full day’s presentation as well as take away pieces, including personalized tool kits from sessions led by leaders in the library field. Lunch and refreshments are served throughout the day.

Do you offer group discounts?
We are pleased to offer a discount of 10% off of the cost of a single ticket (discounted rate=$72) for those purchasing five or more seats for the live events only. This is a great option for supporting a team-building experience. And many libraries, library systems, state libraries and associations are taking advantage of this low-cost opportunity to support and invest in the leadership development and continuing education of current and emerging leaders. If you are interested in this option, please email us at leadthechange@mediasourceinc.com.

How can I register multiple people?
You will be prompted to increase the number of tickets you wish to purchase as well as provide information for each registrant on the registration form.

How much does it cost to register for a Leadership Academy – Online course?
Library Directors and Staff: $225.00 USD

What is included in my registration fee for a Leadership Academy – Online course?
Each instructor-led course includes a weekly, live, one-hour presentation by a guest speaker over the course of four weeks (with recordings available afterward). Participants will receive individualized attention from course facilitators in a coaching environment. Homework will be assigned to help you make progress on your goals. Participants will also have access to ongoing group conversation via discussion forums, articles, videos and other resources.

What methods of payment are accepted?
We accept VISA, Mastercard, American Express and Discover.

What do I do if my credit card was declined or didn’t go through?
First, please be sure that you entered your credit card number, your name, and billing address correctly. In many cases, the decline is a result of the credit card being used not matching up with the billing information provided. If you feel that you have entered your credit card information accurately, and are still having trouble, we recommend contacting your financial institution. If you still have difficulties, contact us for support.

For all issues related to the Leadership Academy – Online, contact: learn@edmaker.co

For all issues related to a live event, contact: leadthechange@mediasourceinc.com.

How can I get a copy of the receipt for my purchase?
Proof of purchase was emailed to your provided address immediately upon registration. This email comes from orders@eventbrite.com. Please check your spam filters, and junk mail, for messages that may have been blocked from this address. If you are still not able to locate the email, please contact us:

For all issues related to the Leadership Academy – Online, contact: learn@edmaker.co

For all issues related to a live event, contact: leadthechange@mediasourceinc.com.

What is The Commons?
Launched in 2015, The Commons is an exclusive, online forum for Lead the Change participants and Library Journal Movers & Shakers alumni to access and share resources, discuss issues with peers, and stay connected with leaders in the field through regularly scheduled Ask Me Anything-style discussions.

How do I access The Commons?
If you previously attended a Lead the Change live event or webcast or are a Library Journal Movers & Shaker, you should have received a welcome email with login instructions. If you are a future Lead the Change participant, your login information will be emailed to you following your registration. If you lost or need your login information, contact learn@edmaker.co.

I am interested in purchasing discounted books being offered by Rowman & Littlefield. How do I proceed?
Lead the Change registrants may enjoy a 50% discount off of select titles being offered by Rowman & Littlefield. Registrants will receive special promo code to apply to their transaction through Rowman & Littlefield upon receiving a confirmation email after purchase.

May I cancel my order and what is the refund policy? Cancellations and Substitutions
Once registered, cancellations will not be accepted. Substitutions for the same amount of fees may be made through the last event scheduled in 2015. Please indicate the name and the title of the person who will be replacing the original registrant and notify us via email at leadthechange@mediasourceinc.com.

The sponsors and management of Lead the Change reserve the right to make necessary changes in this program. Every effort will be made to keep presentations and speakers as represented. However, unforeseen circumstances may result in substitution of a presentation topic and/or speaker. Neither Library Journals, B.A. David Co., nor any sponsor assumes any liability for the acts of their suppliers nor for the safety of any Lead the Change participants while in transit to or from this event. The total liability during the precise hours of the meeting will be limited to a refund of the delegate fee.

My library is interested in hosting a Lead the Change event. How should we proceed?
Simply email us a request at leadthechange@mediasourceinc.com.

How can I find out more about Library Journal and the B.A David Company?
To learn more about Library Journal and all of the excellent products and services we have to offer directors, administrators, and staff in public, academic, and special libraries, please visit us at www.libraryjournal.com.

The B. A. David Company is an organizational and leadership development company specializing in helping libraries create environments where extraordinary things happen every day. To learn more visit B.A David.

Other questions?
Please contact us at leadthechange@mediasourceinc.com for further assistance.


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