Helping patrons to fill out immigration paperwork is an increasingly important need for the community in Hartford, CT. The Hartford Public Library (HPL) is just across the street from the United States Citizenship and Immigration services office, making HPL a common destination for immigrants who need computer access to bring up information and fill out online forms—access they often don’t have at home. To ensure that HPL staff can serve the needs of this community, HPL has become the first public library in America to have staff members accredited by the Bureau of Immigrant Appeals (BIA), so they can assist immigrants with the often confusing paperwork and online forms they need to fill out to get on—and stay on—the path to permanent U.S. citizenship.
University of Washington iSchool’s Joseph Janes calls for libraries to strike a balance between protecting privacy and innovating to add value—with patrons’ permission. This essay is part of an exclusive LJ series, Reinventing Libraries, that looks at how the digital shift is impacting libraries’ mission.
To celebrate its 50th anniversary, Portland Community College President David Rule asked PCC Rock Creeks’ Community Relations Manager, Janis Nichols, to come up with a project that would contribute to the district-wide goal of 50,000 hours of community service. Rock Creek is one of PCC’s three campuses; the college also has seven centers plus dozens […]