University of Washington iSchool’s Joseph Janes calls for libraries to strike a balance between protecting privacy and innovating to add value—with patrons’ permission. This essay is part of an exclusive LJ series, Reinventing Libraries, that looks at how the digital shift is impacting libraries’ mission.
I’m a true believer when it comes to qualitative assessment: give me a room full of people and an hour and I’ll gladly do a focus group, but quantitative assessment based on data and metrics? Not so much. In fact, not at all… until I worked on a survey project with Sarah Tudesco, an organizational [...]