December 17, 2017

America’s Star Libraries, 2014: Top-Rated Libraries

We are very pleased to announce the results of the seventh edition of the Library Journal Index of Public Library Service, sponsored by Baker & Taylor’s Bibliostat. The LJ Index is a measurement tool that compares U.S. public libraries with their spending peers based on four types of output measures of their per capita use. When the LJ Index and its Star Library ratings were introduced in 2008, our hope was that whether libraries were awarded stars or not, they would examine these statistics more closely—both for their own library and for their peers—and make fuller use of these and other types of data for local planning and evaluation purposes. In the meantime, however, another type of data has come to the fore—outcomes. Here we will explore what some of this year’s Star Libraries are doing with outcome measures.

LJ Index 2014: Another Kind of Outcome Data

Generally, public library outcome assessment has relied on self-reported data from library patrons. In many cases, voluntary self-reports from library patrons is the only reasonable approach to learning how they benefited from using a collection, service, or program. But, it is not the only kind of outcome data. Sometimes, for a particular library service, there may be more objective and comprehensive data on the outcome of interest.