Criticism is necessary when a library aims to evaluate and improve the experience it is providing its members. Before you can start making improvements, you have to know what needs to be improved. This, of course, is no excuse to be negative, mean, accusatory, or defeatist. Criticism can and should be done positively and with good intention. After all, more flies get caught with honey, right?
At California’s Santa Clara County Library District (SCCLD), we have discovered that 48 percent of patrons prefer finding information themselves rather than asking staff members for help. This led us to examine our user experience of signage, particularly for computer use. We wanted to place signage in the exact place where patrons need help and ensure it was meaningful in guiding them in their independent use of the library.
I unpacked (slowly, slowly) my new iPhone 5S in a major moment of personal technolust. Upgrading from a quickly aging iPhone 4, the larger screen size, fingerprint identification, and enhanced camera pulled me in. It also caused me to reflect on the mobile device and its touchstone role with people in general and librarians in particular. What a history we’ve had together!
Academic libraries tap into the expertise of their users in all kinds of ways. At Middle Tennessee State University (MTSU)’s James E. Walker Library, when graphic design major John Edmondson applied for a summer job they signed him right up—literally. According to The Daily News Journal, after an interview with new Dean Bonnie Allen, Edmondson […]