November 18, 2017

Patrons Expect More Mobile Services | Handheld Librarian Conference

There are now more mobile phone subscriptions than there are people in the United States, and U.S. citizens—particularly young people—have rising expectations for mobile services offered by both commercial businesses and public institutions, according to “The State of Mobile Connectivity,” a keynote address by Lee Rainie, Director of the Pew Research Center’s Internet & American Life Project, at the 7th Handheld Librarian online conference on Wednesday. Citing data from a Pew study released earlier this year, Rainie noted that 17 percent of U.S. consumers now use a mobile phone or smartphone as their primary or exclusive point of access to the internet. For young people, minority groups, and households earning less than $50,000 per year, the rate is significantly higher.

The State of Mobile in Libraries 2012

As patrons embrace mobile devices, libraries need to provide new services. Here’s a look at the state of mobile library services—and what libraries need to do to stay on the radar