June 19, 2013

Users Don’t Know What Libraries Are Talking About, Studies Find

This article was updated to more accurately reflect UC Berkeley’s relationship to the document. On February 29, Library Terms That Users Understand by John Kupersmith, a reference librarian at UC Berkeley, was added to the University of California’s eScholarship repository. The document reviews 51 usability studies, most of them conducted by university libraries, to determine “test methods and [...]