On October 14, Library Journal and School Library Journal will host their sixth annual virtual conference, “The Digital Shift: Libraries Connecting Communities.” EBSCO Information Services is a Platinum Sponsor of the conference, and LJ reached out to Tamir Borensztajn, VP Discovery Strategy, and Deirdre Costello, Senior User Experience Researcher, to participate in this series of interviews addressing libraries’ evolving role in using the latest technology to connect patrons to the information, tools, and services that they need—and to one another.
Tamir Borensztajn and Deirdre Costello on Eye Bytes, Cognitive Load, Effective Outreach, and other aspects of the Digital Shift
I’m so happy I could be twins. We now have an honest-to-goodness Library User Experience (UX) Specialist: Amy Deschenes, who came to us from Simmons College, where she was the Systems and Web Applications Librarian. Amy has only been here for a couple of months, but the buzz has already gotten around about how much she can help us gain a user’s point of view; she did some work with undergraduate and graduate students right away upon getting to campus. I’d heard a lot of good things about her, and this summer our library is transitioning to LibGuides 2.0, which means it’s time for an overhaul of my LibGuides…so I wrote and asked if I could meet with her for pointers.
When superstorm Sandy hit the east coast in October 2012, the Queens Library (QL) in New York was among many northeastern library systems affected. QL persevered, continuing to offer crucial services in storm-ravaged communities while rebuilding damaged branches. The system also managed to turn a generous corporate donation into an innovative new platform for tablet computers, enabling a tech lending program that has since continued to grow.
Tuesday, October 28th, 2014, 3:00 PM – 4:00 PM ET / 12:00 PM – 1:00 PM PT
During this insightful discussion between Aaron Schmidt, Principal, Influx Library User Experience and LJ columnist (The User Experience) and Scott Young, Digital Initiatives Librarian, Montana State University, we will cover usability, web conventions, writing for the web, content strategy, and user research. You’ll take home tips and ideas that you can immediately use to improve your website.
Tuesday, October 14th, 2014, 3:00 PM – 4:00 PM ET / 12:00 PM – 1:00 PM PT
During this insightful discussion moderated by Aaron Schmidt, Principal, Influx Library User Experience and LJ columnist (The User Experience), library branding mavens will share the basics of branding and identity development, show examples from their successful efforts, and share practical tips that you can implement right away.
In an effort to cater to the growth of interdisciplinary research while also simplifying the search experience for undergraduates, the Michigan State University Libraries (MSU) this month debuted Summon from ProQuest as its first web scale discovery service. Branded as SearchPlus by MSU, the discovery layer will offer students and researchers a single entry point for searching the majority of the library’s resources.
Using funding provided by a local chapter of the Hearing Loss Association of America, New York’s Greenburgh Public Library this spring installed an audio frequency induction loop (AFIL) in its multipurpose room. AFILs enable public address systems and other AV equipment to send audio transmissions directly to hearing aids, eliminating background noise for hearing impaired visitors.
Anticipatory and contextual discovery, open hardware, one-click server installs, mobile-first design, institutional digital assets management, and even biohackerspaces were some of the topics discussed this year at the Library and Information Technology Association’s (LITA) Top Tech Trends panel, held June 29 at the American Library Association (ALA) 2014 Annual Conference.
Library ebook transactions remain too lengthy and complicated for patrons, especially in comparison with consumer ebook transactions, James English, product manager for the Library Simplified project at the New York Public Library (NYPL) said during his “EPUB: Walled Gardens and the Readium Foundation” presentation at the National Information Standards Organization (NISO) Book Industry Study Group (BISG) Eighth Annual Forum, held June 27 in conjunction with the American Library Association (ALA) 2014 Annual Conference. The group is working to make an open, commercial-grade ereader for libraries that would greatly simplify this process.
On June 6, the City University of New York (CUNY) held its first library assessment conference. Called Reinventing Libraries: Reinventing Assessment, the event grew from its initial target of 100 attendees to almost twice that many, and positive feedback from many attendees included calls for the conference to be repeated, or even turn into an annual event. Several recurring themes became leit motifs running throughout the day: turning from an emphasis on exclusively quantitative to qualitative assessment, libraries partnering with faculty on instruction, and the intersection of outcomes measurement and predictive analytics in a new granular portrait of individual students’ library use.