I’m so happy I could be twins. We now have an honest-to-goodness Library User Experience (UX) Specialist: Amy Deschenes, who came to us from Simmons College, where she was the Systems and Web Applications Librarian. Amy has only been here for a couple of months, but the buzz has already gotten around about how much she can help us gain a user’s point of view; she did some work with undergraduate and graduate students right away upon getting to campus. I’d heard a lot of good things about her, and this summer our library is transitioning to LibGuides 2.0, which means it’s time for an overhaul of my LibGuides…so I wrote and asked if I could meet with her for pointers.
Chances are your library shouldn’t hire a user experience (UX) librarian. Surprised? Don’t get me wrong, I think it would be fantastic if all libraries had a staff member dedicated to UX. But hiring a user experience librarian isn’t as simple as securing the funds, writing a job description, and conducting interviews. In fact, that’s probably the wrong approach.
If your library has a website, you are in the publishing business. Taking your role as website publisher seriously means taking writing seriously.