The Robbins Library in Arlington, MA, is a busy place. Often, all of the computers are in use, and by the summer of 2012, all were just about ready to be retired. Rather than keep to status quo, technology librarian Catherine Kiah, working with intern Brad McKenna, envisioned an expanded wireless service model made possible by three key ingredients, two of which were a risk-tolerant staff and a wireless network upgrade. The third ingredient that made this new service model possible was a relatively new technology for public libraries, a laptop vending machine.
With carefully crafted thank-you speeches and an assemblage of local VIPs, grand opening events demand a certain level of patience and decorum from the curious public who gather to watch. But, of course, things don’t always work that way. On May 1, California’s Fresno County Public Library (FCPL) held the grand opening of its new Sierra Vista branch, a 400-item book and media vending unit installed in a high-traffic area of the Sierra Vista Mall in Clovis. As County Librarian Laurel Prysiazny spoke, a young couple with a child—apparently oblivious both to the ceremonial ribbon in front of them and the presentation going on behind them—walked up to the new machine and started checking something out.