Frequently Asked Questions

How does an online event work?
Our online event means no travel and no hassle.

Log in from any computer or mobile device to our virtual show environment, set up just like a real conference center.

Welcome Center: The main hall allows you to see and access all of the different rooms in the virtual show.

Auditorium: Enter to select the presentations and panels you wish to attend.

Librarians’ Lounge: Network with colleagues from across the country and even some of your favorite authors here.

Exhibit Hall: Explore the exhibits, chat with sponsors, check out the latest products and grab some giveaways.

Tote Bag: Save all the information you download in your personal virtual tote bag for future reference.

Help Desk: Need help? Just ask! We’re online during the entire event to help with any problems or questions. And you can go back to view anything you might have missed with three months of unlimited access to the archived event on-demand!


 
What system requirements do I need on my computer to attend The Digital Shift?
Click here to view the technical requirements from On24.


 
Can you assist me with information about the technical requirements?
Yes! We are happy to support you. Please contact us at virtualshow.support@on24.com. Please include the show name, “The Digital Shift” in the subject line of the email and detailed information regarding your issue, including a screenshot if possible. Virtual Event Support is the best contact for technical support including: login issues, browser or configuration issues, difficulty with functionality in environment and issues viewing/accessing a webcast.


 
How much does it cost to register?
The Digital Shift virtual conference is FREE!


 
When will the event be archived and how long may I view the archives?
Presentations go into archive files within 1-2 hours of their live webcast. Registrants will be able to view the archive for three months following the live date.

All registrants will have unlimited access to the archives even if they did not attend the live event.


 
I didn’t register for The Digital Shift by October 18, 2017, may I register now to view the archives?
Yes! You must register here to view the archived event.


 
How do I access the archives?
Upon registration, you will receive a confirmation with login credentials (username, password) as well as a link to view.


 
What is available during the archived event?
Archives include full access to watch all of the panels, presentations, and keynote speakers. You will be able to download all collateral materials that were available during the live event (from presentations, as well as vendor booths). However, you will not be able to chat, or interact with other viewers or vendors.


 
What if I can’t log into The Digital Shift?
Contact Virtual Show Support by emailing virtualshow.support@on24.com.

Please include the show name, “The Digital Shift” in the subject line of the email and detailed information regarding your issue, including a screenshot if possible. Virtual Event Support is the best contact for technical support including: login issues, browser or configuration issues, difficulty with functionality in environment and issues viewing/accessing a webcast.


 
I lost or never received my login information for The Digital Shift, how can I retrieve it?
If you did not receive the email containing your username and password, or if you misplaced the information, please contact Virtual Show Support by emailing virtualshow.support@on24.com.

Please include the show name, “The Digital Shift” in the subject line of the email and detailed information regarding your issue, including a screenshot if possible.


 
How can I find out more about Library Journal, School Library Journal and The Horn Book?
To learn more about Library Journal and all of the excellent products and services we have to offer directors, administrators, and staff in public, academic, and special libraries, please visit us at libraryjournal.com.

To learn more about School Library Journal and the outstanding tools and resources we offer to librarians and educators who work with young people in schools and public libraries, please visit us at slj.com.


 
Other questions?
Please contact us at support@mediasourceinc.com.


 
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