April 20, 2018

Jeannie Dilger-Hill | Movers & Shakers 2006

Service on Wheels


Jeannie Dilger-Hill loves bookmobiles. Not just because ‘the patrons are always so appreciative.’ Not just because she has ‘never found library staff more committed to providing the best possible service for their patrons than bookmobile staff.’ And not just because mobile service is a constant professional challenge that requires her to be knowledgeable about all aspects of librarianship. How many librarians, she asks, ‘can converse intelligently about the merits of air brakes and the pros and cons of satellite technology?’

Those are all rewarding, but what she loves most about being outreach services manager at King County Library System (KCLS) is that the eight vehicles in her charge visit 130 nursing homes, senior centers, low-income housing developments, child care centers, rehabilitation centers, and hospitals, providing fair and equal access to the information upon which a democratic society depends.

‘When KCLS implemented an early literacy program, Jeannie sought ways to reach parents who couldn’t come to the libraries,’ says Bruce Adams, associate director, KCLS. ‘She designed an early literacy vehicle to take materials to underserved families, helping them get children school-ready.’

Dilger-Hill spreads the gospel of outreach at conferences and in organizations like the new Association of Bookmobile and Outreach Services. How much does Dilger-Hill love her work? She uses random pictures of her ‘adorable toddler’ to remind her to go home at night.



Current Position Outreach Services Manager, King County Library System, Issaquah, WA
Degrees M.S. in Library Science, University of North Carolina, 1993