March 16, 2018

The Reference Interview Today: Practical Principles, Timeless Tips


Sponsored by: Credo Reference, Sage & Library Journal

Archive is now available!

Every time you look around, methods of conducting the reference interview have changed. Patrons are asking questions via email, chat, Skype, FaceTime….the list goes on, and there’s still a line at the desk!

Tune in to this free, one-hour webcast to learn how to best conduct an interview that takes into account patrons’ various approaches to the library as well as the new modes of discovery and delivery of answers. Dave Harmeyer, author of The Reference Interview Today (Rowman & Littlefield, 2014), will outline his approach he takes to conducting a successful reference interview every time. He’ll be joined by representatives from reference publishers SAGE and Credo, who will offer more information and share additional research on how the reference landscape is changing as well as what librarians can ask and do today to get to the heart of patron needs.

Register today to get a 30% discount on Dave Harmeyer’s book (link to purchase will be provided in your registration confirmation email). Attend the live event on September 9 to get a complimentary downloadable copy of LJ’s 2014 Reference Supplement.


Dave Harmeyer – author of The Reference Interview Today

Amanda DiFeterici, MLIS – Channel Manager, Academic Instructional Design and Assessment Consultant, Credo

Heather Blaine Wiegand – Director, Marketing, Credo

Elisabeth Leonard – Executive Market Research Manager, SAGE


Etta Verma  – Reviews Editor, Library Journal

Archive is now available!

Can’t make it September 9th? No problem! Register now and you will receive an email from Library Journal with the URL to access the archive for this event.

For more information about this webcast, please visit

Need help getting registered? Send us an email describing your problem.

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<b><a href=”″>Archive is now available!</a></b>



  1. Melissa Volman says:

    re: complimentary downloadable copy of LJ’s 2014 Reference Supplement
    will a link be emailed?

  2. My library director (Rik Rekowski; we were registered for it under his name) and I watched the webinar this afternoon. We both thought there were many interesting and useful ideas presented.

    Would it be possible for you to send me the link to the slides, and my own copy of the LJ Reference Supplement?

    Lois Fundis
    Reference Librarian
    Mary H. Weir Public Library
    Weirton WV 26062

  3. Kathy Riddle says:

    I was unable to attend the webcast on 9-9-14. I understood their would be a video available?