Lead the Change | Programs | Information Services Today

Information Services TodayInformation Services Today is a free, on-demand webcast series featuring six sessions moderated by Sandra Hirsh, Director of the School of Information at San Jose State University and Editor of the textbook, Information Services Today: An Introduction, published by Rowman & Littlefield.

This webcast series, developed by Dr. Hirsh and Library Journal, features selected chapter authors from her book discussing the transformation of libraries as information organizations, why these organizations are more important today than ever before, the technological influence on how we provide information resources and services in today’s digital and global environment, and the various career opportunities available for information professionals.

NOTE: Captioned versions of each presentation can be accessed via the Resources folder in each webcast.

For more information about the book, visit Rowman.com.

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As a registered participant, you’ll also get access to The Commons, an online alumni community where librarians can share resources, make connections, and crowdsource solutions to their challenges.

For more information about the book, visit Rowman.com. Also check out our other Live Events, Online Courses, and Webcasts.


Part 1 – Information Landscapes: Cultural and Technological Influences

Panelists: Ann Bishop, Miguel Figueroa, Patty Wong

Part 1 presents the historical transcendence of the information organization while demonstrating how these organizations remain true to their core mission of serving the diverse information needs of the communities they serve. It is the diversity of those communities and the ability of the information organization to meet those diverse needs that enriches the learning journey for everyone. Part 1 also highlights the heart of the information organization’s existence – the information professional – and their innate understanding of community.

Part 2 – Information Professionals: Physical and Virtual Environments

Panelists: Stephen Abram, Naomi House, Deb Hunt

Part 2 examines the changes in specific information environments, including those that serve students through school and academic libraries, serve business and other clients through special libraries, and serve each member of the community through public libraries. And since information services are no longer limited to physical spaces, a new type of information organization – the digital library – is also discussed. A valuable take-a-way of Part 2 is the identification of various career pathways across these types of information organizations for today’s information professional.

Part 3 – Information Services: Roles in the Digital Age

Panelists: Sylvia Hall-Ellis, Michelle Holschuh Simmons, Michael Krasulski, Heather O’Brien

Part 3 explores the environments information professionals work in to acquire, organize, and describe information with the user in mind. Supporting these roles is access services, which involves facilitating access to material, whether it is a printed book checked out in a physical building, or a digital resource downloaded from the Internet. At the core of these roles is the information professional’s function as educators who provide information and technology literacy instruction to assist the user when navigating today’s complex information environments. The panelists discuss these various roles as well as the essential competencies needed of today’s information professional within these roles.

Part 4 – Information Users: Engaging, Creating, and Collaborating via Technology

Panelists: Kristin Fontichiaro, Paul Signorelli, Michael Stephens

Part 4 begins with an overview of key concepts information professionals need to understand in order to meet users’ needs and to create information environments and experiences that users want and are excited to use. The panel discusses new models of service including hyperlinked libraries, creation culture, and makerspaces. Encompassing the focus on the user’s information need is the quest for infinite learning – where learning and exploration take place anytime and anywhere 24/7 – 365 days a year and beyond. These concepts are highlighted in this webcast.

Part 5 – Information Organization: Management Skills for the Information Professional

Panelists: Marshall Breeding, Janine Golden, Christie Koontz, Carol Sawyer

Part 5 addresses the key management issues and strategies for the information organization. This webcast highlights the various management and leadership roles information professionals perform today in order to run effective information organization. The panel also addresses the essential competencies of effective leaders and managers and highlights the critical role of ongoing professional development.

Part 6 – Information Issues: Influences and Consequences

Panelists: Celeste Feather, Martin Garnar, Liz Hamilton, Heather Joseph, Kate Marek, Mary Minow, Katherine Skinner

Part 6 explores the importance of intellectual freedom and the profession’s ethical code, including how those principles have been challenged in the past, and how they will likely to be the focus of controversy in the future. The panel in this webcast examines the legal issues related to information access – such as copyright and information licensing – and discuss how these issues affect the changing landscape of today’s information organizations. Most importantly, this webcast focuses on the responsibilities of the information professional in upholding these values to provide access and preserve the rights of information users.

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