March 16, 2018

Reports of Reference Death May Be Exaggerated | PLA 2012

A double session room filled to capacity at the Public Library Association Conference in Philadelphia got an earful about the difference between Big “R” reference and a more nimble and responsive vision of services anticipating 21st century user needs. The session was presented by Jason Kuhl and Richard Kong of the Arlington Heights Memorial Library (IL) with Celeste Choate of Ann Arbor District Library (MI).