April 19, 2018

Resolving the Link Resolver Problem | From the Bell Tower

Students appreciate having access to a vast selection of full-text content, but when our link resolver takes them to an intermediary screen—between the database and content—they find it extremely confusing, presenting them with too many unclear options. Academic librarians have researched the effectiveness of link resolvers since 2004. One not-so-surprising finding is that a high percentage of users never make it past that screen.